Sales Customer Service Retention Specialist Reference Number - 0123445567567
Location Eastbourne
Working Hours Monday - Friday
Benefits
Salary £9.50-£11.00 per hour
Closing Date 31/07/2022

Sales customer service retention specialist

We are happy to review applicants looking for part time hours Monday - Friday

Job Purpose

We are happy to review applicants looking for part time or full time hours Monday - Friday

We are seeking a customer service professional to work in our call centre. Making outgoing telephone calls, you will be providing first class service to our existing customers who may not know they are in a position to upgrade their current vehicle. It is your job to appoint our customers with the sales team so that the customer can explore all their purchase options.

We are looking for a motivated individual to set new appointments from our extremely healthy customer database of repeat customers so a friendly and patient approach is essential. Our aim is to ensure that the overall customer experience is excellent. The role will involve calling our current customers to determine if they would be open to discussing their current vehicle purchasing/upgrade options or diarising them for future contact when the time is right. Full training and support provided.

Day-to-Day Responsibilities

Making outgoing calls to our valued customers. Operate an outstanding level of customer service to ensure the customer journey is the best it can be.

Assist within the sales teams where necessary. Supporting the Management team in any general day to day duties.

What you Bring to the Team

Excellent administration and customer service skills.

Previous experience in a fast paced telephone customer service environment an advantage..

Good communicator at all levels.

Excellent telephone manner.

Good standard of written correspondence.

Effective time and workload management.

Excellent organisational skills.

A flexible approach and ability to work well within a team.

Why Join our Team?

Eastbourne Motoring Centre Ltd (EMC) is an independent, family owned dealership based in Eastbourne, East Sussex and has been successfully trading since the 1960’s. Specialising in the sale of new & quality used Vauxhall and Suzuki vehicles, we are backed by our own extensive Aftersales facilities including an MOT / Service / repair centre and retail & trade parts sales, we pride ourselves in offering our valued customers exceptional levels of service at all times, through all departments.

This is a superb place to work if you love a challenge and have genuine enthusiasm for overcoming obstacles and learning, you'll love it. Your people and technical skills will be tested every day.

Salary

Salary and bonus structure is dependent on experience but is competitive

We will be reviewing applicants from 17th June.

Job Types: Full-time, Part-time, Permanent

Salary: £9.50-£11.00 per hour

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