Eastbourne Motoring Centre's Customer Charter

EMC Eastbourne

Our aim is to maximise our customer retention and referrals by giving excellent customer service.

The Eastbourne Motoring Centre Group commit to:

  • Valeting every car that is serviced, had an MOT or been repaired at our dealership
  • Offer our loyal customers preferential terms over and above our normal service and repair promotions
  • Contact 100% of our customers within 3 working days of purchasing a vehicle or using our Aftersales facilities.
  • Ask for customer feedback on how we can improve our services on a regular basis.
  • On your request we will make these offers available to your family and friends.
  • We commit to training all of our staff to the latest high levels of customer service and technology ensuring high staff morale, retention and high levels of service to our customers.